Terms of Service

1. Eligibility & Account Registration

You must be at least 18 years old to create an account or make a purchase. When registering for an account, you agree to provide accurate, current, and complete information and to keep your login credentials confidential. You are responsible for all activity under your account, and you must notify us immediately if you suspect unauthorized access.

2. Services

CreateOne provides people-development consulting, leadership training, online learning courses, certificate programs, curated bundles, membership subscriptions, and access to the Get Savvy AI Coach. Digital learning content and AI coaching tools are delivered through our website and/or an integrated external learning management system (LMS). Access to specific features and content depends on the product or plan you have purchased.

3. Purchases, Pricing & Payments

• Pricing: Prices are displayed on the platform in US Dollars (USD). Upon checkout, you may be charged in your local currency (including AUD, EUR, or GBP) depending on your location. Applicable taxes (such as GST or VAT) will be calculated and added at checkout depending on your billing region.
• Payments: Payments are processed securely through Stripe. By making a purchase, you authorise us (via Stripe) to charge the nominated payment method for the total amount of your order.
• One-time purchases: Access is granted upon successful payment confirmation. Digital products are non-tangible and access is provided electronically.
• Subscriptions: Memberships renew automatically at the end of each billing period (monthly or annually) until cancelled. You may cancel at any time through your account dashboard or by contacting us. Cancellation takes effect at the end of the current paid period — you will retain access until then.
• Failed payments: If a recurring payment fails, we may attempt to charge your payment method again. If payment cannot be collected, your subscription may be suspended or cancelled.

4. Refund & No-Refund Policy

All purchases of digital products through our platform are final and non-refundable. By completing a purchase, you acknowledge and agree that:

• Digital courses, certifications, and bundles: Because access to digital content is granted immediately (or upon enrolment commencement), all sales are final. You waive any right to a cooling-off period or refund to the maximum extent permitted by law. No refunds, credits, or exchanges will be issued once a purchase is confirmed, regardless of whether you have accessed the content.
• Memberships and subscriptions: You may cancel your membership at any time. Cancellation takes effect at the end of your current paid billing cycle — no pro-rata or partial-period refunds will be provided. You will retain access until the end of the period you have already paid for.
• Certification programs: Given the extended nature and resource commitment of certification programs, enrolment fees are strictly non-refundable once the program commencement date has passed or upon access to any program materials, whichever occurs first.
• Consulting and facilitation services: Cancellation and refund terms for bespoke consulting engagements are governed exclusively by the specific proposal, statement of work, or service agreement entered into between the parties.
• Exceptions: In limited circumstances where Australian Consumer Law provides a statutory right to a remedy, we will assess claims on a case-by-case basis. Any such claim must be made in writing within a reasonable timeframe of purchase to info@createone.com and include your order details, a description of the issue, and supporting evidence. We reserve sole discretion in determining the appropriate remedy, if any.

5. Intellectual Property

All content on this website and within our learning platform is the property of CreateOne or its licensors and is protected by Australian and international intellectual property laws. This includes, but is not limited to:

• Text, graphics, logos, images, course materials, videos, templates, software, and design.
• Proprietary leadership frameworks, behavioral assessment methodologies, the 12-competency guardrail system, and the 'Behavioral Invariant' engine.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content without our prior written consent. Your purchase grants you a limited, non-exclusive, non-transferrable, revocable license to access and use the content for your personal or internal professional development. This license does not include the right to share, redistribute, or sublicense the content.

6. Acceptable Use

You agree not to:

• Share, redistribute, or resell your account credentials or purchased content.
• Use automated tools to scrape, download, or copy website or course content.
• Interfere with the operation of the Services or attempt to gain unauthorised access to our systems.
• Use the Services for any unlawful purpose or in violation of these Terms.
• Engage in prompt injection, jailbreaking, or any attempt to bypass, manipulate, or disable the AI agent's established behavioral guardrails and safety protocols.

We reserve the right to suspend or terminate your account without refund if you breach these Terms.

7. User-Generated Content & Private AI Inputs

• Public Content: If you submit content publicly through our platform (e.g. comments, feedback, or forum posts), you grant CreateOne a non-exclusive, royalty-free, perpetual license to use, display and distribute that content in connection with the Services. You remain responsible for any content you submit and warrant that it does not infringe the rights of any third party.
• Private AI Inputs: Your private data—including uploaded transcripts from Zoom, Teams, or Slack, behavioral profiles such as DISC or MBTI, and voice session recordings—is kept strictly confidential. We claim no ownership over your Private AI Inputs. Your conversation history and transcripts are private to your account and are never used to train global AI models.

8. Enterprise Accounts

If you access the Services through an employer-provided or Enterprise account, you acknowledge that your team leader or administrator may be granted access to an anonymized dashboard showing the group's 'Competency Heatmap'. This allows leaders to see aggregated areas where the group may be struggling. Ownership of the Enterprise account and its associated billing remains with the purchasing organization.

9. Limitation of Liability & AI Disclaimers

• General Disclaimer: The Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, completeness, reliability, or suitability of the content or Services.
• AI Coach Disclaimer: The Get Savvy AI uses a proprietary 'Behavioral Invariant' engine mapped to 12 core leadership frameworks. However, the AI coach is provided strictly for educational and developmental purposes. It does not constitute licensed psychological, therapeutic, financial, human resources, or professional legal advice. Generative AI may occasionally produce inaccurate or inconsistent output. You are solely responsible for exercising professional judgment before applying any suggested behavioral pivots within your workplace.
• Voice and Biometrics: By utilizing the 'Live Coach' voice sessions, you consent to the real-time processing of your verbal patterns and tone of voice for the purpose of receiving coaching feedback.
• Liability Cap: CreateOne shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of (or inability to use) the Services, including loss of profits, data, business opportunity, or goodwill. Our total aggregate liability for any claim arising from or relating to these Terms or the Services shall not exceed the amount you paid to CreateOne in the twelve (12) months preceding the claim.

Nothing in these Terms excludes or limits any guarantees, rights, or remedies that cannot be excluded under Australian Consumer Law.

10. Indemnification

You agree to indemnify and hold harmless CreateOne, its directors, employees and agents from and against any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of your breach of these Terms, your use of the Services, or your violation of any applicable law or third-party rights.

11. Third-Party Services & External Links

The Services may integrate with or contain links to third-party platforms, including our learning management system, payment processor (Stripe), and external websites. We are not responsible for the content, privacy practices, or availability of these third-party services. Your use of third-party services is subject to their own terms and policies.

Furthermore, if you choose to upload transcripts generated by third-party communication platforms (such as Zoom, Teams, or Slack), you warrant that you have obtained all necessary rights and explicit consents from all meeting participants to process their data through the Get Savvy platform.

12. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, store and protect your personal information. By using the Services, you consent to the practices described in the Privacy Policy.

13. Modifications to the Terms

We reserve the right to update these Terms at any time. Material changes will be posted on this page with an updated effective date. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should discontinue use of the Services.

14. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to access the Services ceases immediately. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and governing law) will remain in effect.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria. Before commencing legal proceedings, both parties agree to attempt resolution through good-faith negotiation.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

17. Contact

For questions about these Terms, contact us at:

CreateOne

PO Box 9174, Brighton VIC 3186, Australia

Email: info@createone.com

Phone: +61 1300 885 703