Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Identity information: name, email address, phone number, job title, and organization name — provided when you submit a contact or inquiry form, create an account, or purchase a product.
• Account information: email address and encrypted password when you register for an account to access our learning platform or manage your membership.
• AI Coaching and Behavioral Data (Get Savvy):
  • Chat Logs: The text content of conversations and prompts submitted to the 'Strategic Partner' AI coach.
  • Transcripts & Media: Text transcripts, audio, or video files (e.g., from Zoom, Teams, Slack) that you voluntarily upload for 'Shadow Coach' analysis.
  • Voice & Audio Data: Real-time audio inputs processed by the 'Live Coach' to analyze verbal patterns and tone.
  • Behavioral Profiles: Assessment data (such as DISC or MBTI) that you upload or input to personalize your coaching experience.
• Payment information: billing details processed securely by our third-party payment processor, Stripe. We do not store your full credit card number, expiry date or CVV on our servers.
• Subscription and purchase information: details of the products, courses, memberships or services you purchase, including subscription status, plan type, and billing cycle.
• Usage data: pages visited, referral URLs, browser type, device information, and session duration — collected automatically through essential and analytics cookies.
• Communications: the content of messages you send us via contact forms, email, or other channels.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide, manage and improve our services.
• Strict AI Coaching Data Usage: We use your AI Coaching and Behavioral Data strictly to provide personalized coaching and improve your individual experience. We do not use your private chat logs, transcripts, or voice data to train our foundational AI models or any third-party global AI models.
• To process payments securely through Stripe.
• To communicate with you regarding your account, orders, or marketing (if opted in).
• To analyze website usage and comply with legal obligations.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We share personal information only with trusted third-party providers who assist us in operating our business:

• AI Infrastructure Providers (Google AI): We utilize Google AI via secure APIs. Data is processed strictly for response generation with zero-data-retention policies in place.
• Employer / Enterprise Accounts: If you access through an Enterprise account, we may share aggregated, anonymized data with your organization.
• Stripe: For payment processing.
• Hosting & Analytics: For website delivery and usage understanding.

4. Data Storage & Security

Your data is stored securely using industry-standard measures including encryption in transit and at rest, role-based access controls, and secure authentication.

Data may be stored on servers in Australia and/or overseas. We take reasonable steps to ensure it is handled in accordance with Australian privacy standards.

5. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand visitor interaction. You can manage cookies through your browser settings.

6. For Users in the EEA and UK

We process your personal data under lawful bases including Performance of a Contract, Explicit Consent (for biometric/behavioral data), and Legitimate Interests.

7. Your Rights

Depending on your location, you have the right to access, correct, delete, or request portability of your personal data. You may also withdraw consent at any time.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

9. Contact

If you have questions, concerns, or complaints regarding this Privacy Policy, please contact us at:

CreateOne

PO Box 9174, Brighton VIC 3186, Australia

Email: info@createone.com

Phone: +61 1300 885 703